Canvas and Course Technical Support
How TO GET Help with Technical Issues
Reach out to firstname.lastname@example.org as soon as you encounter an issue! Also, try emailing your instructor as soon as you have an issue, please do no wait. While you are waiting for a response, the suggestions below should be helpful:
Basic Computer Requirements
Having regular access to a computer with a reliable Internet connection is required. You will need a word processing program capable of saving word formats such as .doc, .docx or .pdf.
Check out the technical requirements for your computer and browser in order to maximize Canvas functionality: Test your computer's readiness
NOTE: It is important to check your Canvas and Compton email accounts regularly.
New to Online?
If you are new to online, this "Getting Tech Ready" video can help you prepare for the term ahead.
If you're experiencing difficulty with Canvas, click the Help icon in your Canvas navigation bar (at the very left of the Canvas page). From there you can search the Canvas Guides or call the Helpline. You can call, chat with a live person or submit a help ticket to Canvas.
Free Apps for Word, PowerPoint and PDF Files
Download Adobe Acrobat reader for any PDF files.
Free PowerPoint Viewer from Microsoft Office.
Note- You can also buy very low cost software and hardware through College Buys. Check out the website to find access to such resources as low cost laptops, charges cables, all types of programs. This is brought to you by the Foundation for California Community Colleges
Plug-ins and Helper Applications
There may be plug-ins and helper applications to download that support the Canvas environment and play multimedia such as:
While Chrome is the preferred browser for most Canvas interactions, Canvas supports the latest versions of every browser release. It's highly recommended that you update to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. Check out the Canvas Browser Support page for the most recent information.
Many computer issues can be resolved by following the steps below.
- Completely shut down your computer and reboot.
- Clear the cache in your browser.
- Try allowing pop-ups from Canvas.
- Try using another computer and/or browser to see if you have similar problems.
- If using a mobile device, then try again using a computer.
- If using public wifi, then try again using better Internet connection
If you are experiencing difficulty with Canvas please call the Canvas help line 24/7 at (424) 213-6003.