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Compton College / Academic Programs / Distance Education / Canvas Course Technical Support
 

Canvas and Course Technical Support

How TO GET Help with Technical Issues

Reach out to distance_ed@compton.edu as soon as you encounter an issue! Also, try emailing your instructor as soon as you have an issue, please do no wait. While you are waiting for a response, the suggestions below should be helpful:


Basic Computer Requirements

Having regular access to a computer with a reliable Internet connection is required. You will need a word processing program capable of saving word formats such as .doc, .docx or .pdf. 

Check out the technical requirements for your computer and browser in order to maximize Canvas functionality: Test your computer's readiness 

NOTE: It is important to check your Canvas and Compton email accounts regularly.


New to Online?

If you are new to online, this "Getting Tech Ready"  video can help you prepare for the term ahead.


Canvas Help

If you're experiencing difficulty with Canvas, click the Help icon in your Canvas navigation bar (at the very left of the Canvas page). From there you can search the Canvas Guides or call the Helpline. You can call, chat with a live person or submit a help ticket to Canvas.


Free Apps for Word, PowerPoint and PDF Files

Libre Office and Apache OpenOffice are two similar resources that will provide you with a word processing program and will permit you to open Word documents and PowerPoint files.

Download Adobe Acrobat reader for any PDF files.

Free PowerPoint Viewer from Microsoft Office.

Note- You can also buy very low cost software and hardware through College Buys.  Check out the website to find access to such resources as low cost laptops, charges cables, all types of programs.  This is brought to you by the Foundation for California Community Colleges


Plug-ins and Helper Applications

There may be plug-ins and helper applications to download that support the Canvas environment and play multimedia such as:


Browser Support

While Chrome is the preferred browser for most Canvas interactions, Canvas supports the latest versions of every browser release. It's highly recommended that you update to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. Check out the Canvas Browser Support page  for the most recent information.


Troubleshooting

Many computer issues can be resolved by following the steps below.

  • Completely shut down your computer and reboot.
  • Clear the cache in your browser.
  • Try allowing pop-ups from Canvas.
  • Try using another computer and/or browser to see if you have similar problems.
    • If using a mobile device, then try again using a computer.
    • If using public wifi, then try again using better Internet connection
 

The Online Education Initiative (OEI) has developed the Online Student Readiness Tutorials, a series of interactive multimedia tutorials that address the real challenges experienced by online students, new and experienced, while pursuing success in online classes. Therefore the goal of these tutorials is to assist California community college students with developing the skills required to be successful in an online course.
 
These multimedia tutorials were developed by the OEI and are copyrighted to the California Community Colleges Chancellor's Office. Under Creative Commons licensing, they are available to everyone and may be repurposed to meet the unique needs of educational institutions.
 

Online Tutorials

Introduction to Online Learning Multi Media Presentation Text Only Audio (MP3) File
Getting Tech Ready Multi Media Presentation Text Only Audio (MP3) File
Organizing for Online Success Multi Media Presentation Text Only Audio (MP3) File
Online Study Skills and Managing Time Multi Media Presentation Text Only Audio (MP3) File
Communication Skills for Online Learning Multi Media Presentation Text Only Audio (MP3) File
Online Reading Strategies Multi Media Presentation Text Only Audio (MP3) File
Career Planing Multi Media Presentation Text Only Audio (MP3) File
Educational Planning Multi Media Presentation Text Only Audio (MP3) File
Instructional Support Multi Media Presentation Text Only Audio (MP3) File
Personal Support Multi Media Presentation Text Only Audio (MP3) File
Financial Planning Multi Media Presentation Text Only Audio (MP3) File
  
 

CANVAS HELP

If you are experiencing difficulty with Canvas please call the Canvas help line 24/7 at (424) 213-6003.

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